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-   -   bad experience with Tamraz (https://www.racingjunk.com/forums/showthread.php?t=27933)

bixblk 03-30-2011 07:07 PM

looking for 3000 views
 
looking for 3000 views
bump it up
thanks for the support

bixblk 04-02-2011 06:57 PM

thanks and be careful
 
3018 views at this time thanks guys unless something important comes up i will let this go , but I do not recomend using Tamraz for your car parts , they did not treat me right,cost me xtra money and did not do anything to make it right,,,,good luck just my opinion
jeff M 708-308-0282 for questions, comments and concerns

bixblk 05-02-2011 01:51 PM

tis the season
 
just heard of another bad experience from a car club member so bump it up

Scooterz 05-06-2011 02:56 PM

Hey Jeff,

You ever tell Tamraz about this thread... do they know how big it got? I hope they have seen it. Maybe they will handle the customer service a little different someday.

bixblk 05-08-2011 11:50 AM

Thread about Tamraz
 
I did explain to them that I would alert other car people about my bad experience, I told them and included my two car clubs that I am a member of American Street Machines and Chicago Gear Heads. I explained that I would use the the internet as a tool to explain my bad experience. I did tell them I was a paying member of racingjunk.com and that it had a section for "bad experiences". I was carefull about the words I chose because they did threaten me with legal action if I did said anything negative about them. So I am not sure if they know about the thread and to be honest I did not want to alert them anymore. They have recently treated a local guy wrongly with the wrong parts and no ETA or explaination so I quess it has not helped. They seem to do alot of internet busniess as per the transaction numbers. But they are "steering/scewing the positives" with some of the comments they make to buyers after the sale. I have never recieved a call from them, all my converstaions after the deal I started. Even when they said they would call me back , it did not happen, very poor customer focus, I will not use them again
All of this is my opinion
Thanks for all the support the RJ community has shown
Jeff 708-308-0282 with questions, comments or concerns

bixblk 05-13-2011 07:33 PM

Tamraz fenders 5-13-11
 
I recently sent Tamraz a question on the fender they currently have on Ebay, I am posting this thread before the 1 to 2 busniess day response they state. also the return policy is clearly stated in the ebay ad and I will tell you that policy was never told to me and never given as an option. So maybe they are watching this thread, if so please call me and we can discuss the bad experience I have had with the fenders that I purchased for my 1970 chevelle. I would prefer tp speak to some one that has some H.P. to make a change in the "busniess model" you used on me, but any response would be a step in the right direction.
jeff 708-308-0282 cell with questions comments or concerns

bixblk 05-17-2011 06:21 PM

tamraz
 
I sent a question to tamraz requarding the right 70 chevelle fender they have on ebay, it was sent late 5-13-11 it is now late 5-17-11 2 busniess days and 2 non busniess days and have yet to get an answer to my fit and finish question. It stays 1 to 2 busniess days ????????

bixblk 05-18-2011 06:06 PM

Tamraz
 
3 rd busniess day w/o an answer to my question reguarding the quality fit and finish of the right 70 chevelle fender on ebay. I asked the question thru the ebay ad. I am not sure if they are obligated by ebay to answer questions reguarding the ads they place. Still awaiting an answer. Just as areminder they state questions will be answered in 1 to 2 busniess days ???

bixblk 05-20-2011 07:08 AM

Tamraz
 
It is 5-20-11 about 10 am and I have not got a message back from tamraz reguarding the quality of the fender listed on ebay. That speaks volumes .Also I spoke to an ebay rep requarding the issue about not responding to my question about the fender.
Sincerely
Jeff 708-308-0282

bixblk 05-22-2011 07:34 PM

tamraz has not not responded to mt question yet
 
Good luck getting questions anaswered about parts they sell on ebay still no answer about the question I asked about a week ago. Please form you own opinion about a company that does not even respond to a question about a product they sell on ebay???

bixblk 05-25-2011 10:36 AM

never got an answer to my recent question
 
I still have not got an answer to my question about the fenders listed on ebay 5-25-11

bixblk 05-28-2011 02:47 PM

no reply yet ???????????????
 
I saw I had two messages in my ebay account, I was excited because I thought I got an answer about the fit and quality of the fenders listed on ebay by Tamraz. But no, they were messages from Ebay advertizing new listing deals. Still no response from Tamraz DO YOU WANT TO BUY FROM A COMPANY THAT DOES NOT ANSWER QUESTIONS ABOUT A PRODUCT ???? please form your own opinion about this experience that I had with them
Jeff 708-308-0282

bixblk 06-07-2011 07:31 PM

Tamraz
 
The auctioned ended on the fender that I asked about on ebay, I never got a reply from question about fit and finish. Speaks volumns
Sincerely Jeff

bixblk 06-15-2011 03:38 PM

taz
 
still no response from my ebay question 6-15-11

bixblk 07-12-2011 02:03 PM

over 3200 views
 
reminder , this thread has over 3200 views thanks for all the support
7-12-11

bixblk 08-02-2011 07:05 PM

bumping it up
 
almost 3500 views , easy to forgive tuff to forget

bixblk 08-14-2011 09:19 AM

only adding if I hear something
 
Spoke to a guy about the motor I have for sale, and he said he and his buddy have used (Tamraz) and have had a "bad experience" with them. He still may use them because eventually they worked it out, because the pricing was good and it was something he was willing to forfit quality and time for. It was interior parts took 8 weeks for the first order, it was not correct or complete and 6 more to get it right.But he did have unanswered emails and calls not being returned,that was what he said. Time frame was "recent".
He asked me not to use his name on the thread and I will honor that.
Another customer with a bad experience with Tamraz
Just noticed the view count is up,

TheRabbit 08-14-2011 04:23 PM

Hard to believe these folks are still in business if they are so bad to deal with. Almost makes we want to buy something from them to see for my self!

bixblk 08-14-2011 04:45 PM

sales
 
Rabbit
High sales volume as per the ebay sales number, probably why they can sell stuff on the cheap. Possibly mine fell in the cracks, but when you have thousands of sales that will happen. But I am not alone, and they should rethink how they deal with customers when something goes wrong with the sales. Try them out. Their prices are good,I will never buy from them again but especially I would not buy sheet metal from them .But if you do ask them about fit and finish and quality and if they had any problems with sheet metal in the past ? The quality of some of the products maybe questionable and the customer satisfaction is terrible. The statements told to me by the sales staff were incorrect and they made very little effort to make it right. That alone will keep me from using them. I need to know that I am talking to a company (sales person thats represent that company) that is truthful. JMO
The tread really took off and I appreciate the responses.
Also I never got any response to a question I asked them about the quality fit and finish of a 70 chevelle fender they had posted on ebay after my bad experience. If they did not respond because it was me, that tells me they do not care to make it right. Why did they not respond to my questions, I found it very interesting
I can be reached at 708-308-0282
Thanks, I appreciate your reponses on RJ , I see them often

TheRabbit 08-15-2011 06:30 AM

I've never bought anything from them, but have bought some cheap aftermarket fenders and a bed side from another company. The parts were close to original, but they did not fit exactly the same. In my case I figured that was gonna be what I got and it wasn't a problem.

JMO, but I think most places like Tamarz's sell cheap aftermarket parts that all come from the same vendor.
Customer service on the other hand is a different issue which is the main problem you had.

bixblk 08-15-2011 07:01 AM

true
 
I asked about the fit and finish and quality of the fenders, I was told zero problems they will fit great. I told them I have bought sheet metal body parts before and are known to have fit issues. I was again told zero problems ,I explained to the sales guy "how big of a statement that was" : zero problems ??" he said yes. Combine that with price and no shipping costs I bought the fenders . The fenders were not good quality and one of them had been repaired on the inside lower section with a body hammer ? That was problem 1 Misleading/untrueful statements

Problem 2 When I brought it their attention they spoke to me with no respect at all. very condesending attitude. Like I was the bad guy and they did everthing correctly.

Problem 3 I attempted to follow up with them and discuss the customer satisfaction issues and got no response.

I even emailed them a question about a fender on ebay after my experience with them and got "zero" response. I guess I am on the "list"

Bad busniess pratices and a company that is local and I want to spend my money locally, but with this kind of experiences and busniess pratices and no responses I cannot spend money with them.

So yea you are right, if they told me I would need to rework the fenders I may still have bought them. The stamping was not good quality. The other fender was repaired and thats a used fender at that point and they said they were new ???? form your own opinion. They also threatened me with legal trouble. Sad sad thing !
JMO

greaser49 08-27-2011 09:05 AM

I recently bought a repo smog system for my 1970 L-78 Chevelle. Cost was 950.00 plus. It was shipped to someone else in my town but had my name and address correct on the box. It was only 2 days max shipping via ups. When I didn't get the box in 10 days, I call them to find out. They told me that I had recieved the box and signed for it 8 days earlier. When I told them that I didn't have it, they argued and got hostile and said my signature was the proof. I asked for proof of the signature and this guy in customer service hung up on me. Turns out that 10 days later down the road I came home and there was this rain soaked box from Tamaras on my step. Don't know where it went or who got it instead of me, but I will never buy, or tell anyone to buy from them. I called again, and they refused to refund my money saying that I had left the box in the weather and ruined it. Ups also didn't know where the box had come from. Buyer BEWARE of these hustlers!!!! :evil: :twisted:

greaser49 08-27-2011 09:06 AM

I recently bought a repo smog system for my 1970 L-78 Chevelle. Cost was 950.00 plus. It was shipped to someone else in my town but had my name and address correct on the box. It was only 2 days max shipping via ups. When I didn't get the box in 10 days, I call them to find out. They told me that I had recieved the box and signed for it 8 days earlier. When I told them that I didn't have it, they argued and got hostile and said my signature was the proof. I asked for proof of the signature and this guy in customer service hung up on me. Turns out that 10 days later down the road I came home and there was this rain soaked box from Tamaras on my step. Don't know where it went or who got it instead of me, but I will never buy, or tell anyone to buy from them. I called again, and they refused to refund my money saying that I had left the box in the weather and ruined it. Ups also didn't know where the box had come from. Buyer BEWARE of these hustlers!!!! :evil: :twisted:

bixblk 08-27-2011 11:41 AM

no customer focus,
 
Sorry to hear about your bad experience, what caused you to buy from them in the first place, mine was the price, no shipping and the fact that they told me "zero problems" with the 70 chevelle fenders Your Testimony is not alone. It is a shame they have that attitude about their customers. A bad experience causes less busniess. Sorry to hear about your bad experience. Maybe others should read this and talk about their experiences good or bad ?????????
Sounds like you spoke to the same folks I did, they did not want to hear the story because they had been paid already. Also with my efforts to contact them afterwards, I have not got a response back, that speaks volumns ? if Tamraz is reading this please call and I can help out your busniess model Jeff 708-308-0282
Good Luck

greaser49 08-31-2011 11:45 AM

Tamaras
 
Thanks for you view and opinion on this subject. I have been in business (small) for 25 yrs. I have to be customer service friendly to everyone, or I guarantee you I would not have been in service for as long as I had! This for all customers both large and small. If you treat a person or customer right, there might be a referral in the future. I don't know how these guys have remained in business, except for the fact that there are so many people out there to be hustled :x :x Everyone have a great day!! :D :D

bixblk 09-02-2011 07:31 PM

got ya
 
Very correct with your observations.
Customer satisfaction is very important.
Also they have never contacted me to explain or to express their concerns
Jeff 708-308-0282

bixblk 09-05-2011 07:42 PM

Thanks for the comments and support
 
over 3700 views and alot of comments, choose your vendors wisely, it your hard earned dollars. Still no word from Tamarz. Just noticed it is a very popular thread

bixblk 09-21-2011 05:32 PM

still sad
 
3579 views 9-21-11
good luck with racing
jeff

bixblk 09-21-2011 05:34 PM

typo correction
 
3759 views typo sorry, I bet I could work for Tamraz ?
thye seem to mislead folks also ???????/

bixblk 10-23-2011 06:56 PM

this post is still kicking
 
thanks for the support close to 3800 views 3797

bixblk 11-02-2011 05:53 PM

BUMP IT UP
 
Again Thanks for the support, See Ya

bixblk 11-23-2011 06:51 PM

happy thanksgiving 2011
 
HAPPY THANKSGIVING 2011

bixblk 11-30-2011 05:27 PM

happy holidays
 
Happy holidays popular thread
Thanks again for all the support
anyone buy from tamraz lately just wondering

oldandtired 12-02-2011 12:47 PM

Can you let this one go away? We all know how you feel.
Thanks...

bixblk 02-25-2012 05:57 AM

Tamraz
 
I am going out to the race expo in St Charles IL, I am hoping Tamraz is a vendor. I will Talk to them about my bad experience.
Thanks "Tops", (site admin)
It was the correct thing to do !
Jeff M.

bixblk 09-06-2012 03:12 PM

update
 
A guy in my club told me he ordered interior parts fromTamraz recently, even tho I had a conversation with him about my experience. he said the price was right and quality was not important, it took 5 weeks (promised in 5 days) and wrong color. When will they learn.
almost 4200 views

tattooman428 08-25-2013 10:41 PM

68 camaro parts from taz
 
I bought some parts for a 68 I restored, they all fit just fine

bixblk 08-28-2013 11:24 AM

Tamaraz
 
Did you buy any sheet metal for the camaro,ie fenders, quarters, etc. ?

Tod74 09-01-2013 04:45 PM

I just spent almost $1000 with them on sheet metal for my Chevelle. One part was to be drop shipped from their supplier( full trunk floor) but the rest of it came well packaged and quickly shipped. First class communication as well. They are not responsible for the poor fit of the aftermarket fenders. EVERYONE KNOWS that you have to make these things fit.

They are a good company in my book. A++

bixblk 09-01-2013 05:05 PM

COOL
 
Glad it worked out for you, they have lost me as a customer. Its a shame too cause they are local and I have spends thousands of dollars else where because of my bad experience. Tod, it was not just the bad fit, it was the lies and the threatening way they treated me. The products I got were clearly reworked with a body hammer and were not new, I am sure they have some happy customers, glad you were one of them. Next order you can tell them about this forum post and if they have any questions comments or concerns they can call me Jeff Magnuson 708-308-0282.


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