bad experience with Tamraz
 

I bought fenders from Tamraz 2-15-10, never took them out of the box, they assured me they were high guality for fit and finish, shame on me for believing that ,got them in a good mark box. My body guy opens the boxes a couple of days ago and they are wavey (from manu) on the body line.. right fender, the left one was usable but had been repaired from the inside with a body hammer, I called them (my salesperson BH) he suggested to bring them in .He said in the original box in the condition I got them, so I could sell them to someone else ????? Now I am not sure what he meant by that but please form your own opinion. I have to be carefull what I write because the manager Todd told me to write the facts or I will hear from an attorney. Any way the second conversation today they were not very customer focused and after clearing up the managers facts on the story and situation and issues .He thought I wanted money back,all I wanted was the product I paid for, but they do not have them in stock and I cannot wait, so the cost to me to repair the fenders is 310 for both. (that gives you an idea of how bad they were)The manager did say he would try and work with me on discounted parts in the future, They offered no other recourse...That will not happen. I suggested to the manager Todd that he was not handling this sale well and that in the long run, the company will suffer. I just did my taxes and spent over 33k last year on my 2 chevelles and other projects and cars stuff. Tamraz got about 600.00 of that and they will get no more. Not good busniess pratice. Just as a side note when I bought the fenders I had asked if they have any problems with them and the sales person stated "Zero ,never any problems," I wonder what they will say now? Not sure if they advertize on RJ .I welcome feed back on this
Be care out there
JMO

Bixblk:

That is unacceptable. Another case of bad service... and for what??? The cost of a few fenders. The inflexibility of the company in their service will cost them more than the fenders. Worse, they warned you about going away from the facts to protect themselves for their own quality & service they screwed up on??? I am SOOOO sick of this: "Be careful, or you will hear from our attorney." If they can feed that bloated & fat attorney, then they can afford to take care of a customer who buys a couple fenders. All you wanted was what you paid for... quality fenders. Hey, no one is perfect... I do not care who you are. I work in manufacturing & service myself. These examples are why we are driving buisness away from the USA... we are precious few anyways. Noted... they are on the "do not buy" list for me. Scooter

That sucks. I have bought a few small things from them but no sheetmetal. I am getting ready to buy fenders , a quarter pannel, hood, and trunk floor for my 70. I think I will stick with Ausleys.

I have had nothing but problems with aftermarket sheetmetal from everybody I have delt with. the big problem is no matter who you buy from there all manufactured by the same co's. dynacorn, goodmark etc.... I have even bought the same parts twice with the promiss that new tooling is now being used. for example , inner left rear quarter panel for 71 elco first on was so far off it wasn't usable, the second one doesnt match the first one and both dont match the original. ex#2 bought both rear quarter panels for the same el camino. right side was off in every dimension, big time when I went to hang it I hand to stop before I stomped it into the floor. I was able to find a set of n.o.s originals , fit perfect, took a tape measure to both and found fuel door on left side off by 3/4 in in one direction & about the same in the other. BOTH QUARTERS WERE NOT EVEN CLOSE. these were made by dynacorn . your not alone my brother!!

They at least need to pay for repair's :!: :!: I love attorney's my Dad is one :!: :!:



''JUST MY TWO CENT'S WORTH''

thanks for the support and feed back
 

Hey guys thanks for the feed back, scooter you are dead on with the mentality,I had specifically asked about fit and finish because this is not my "first dance" and the salesman (BH) told me """"ZERO PROBLEMS, I ASSURE YOU THE FIT AND QUALITY IS GREAT"Just like the internet ads states,...We offer the finest quality GM parts....
Globally speaking... in my opinion companies that allow that behavior deserve what they get.

I better be carefull and only state the facts !!!!!!!!!!

Whats the attorney going to say. Sorry my client sold you some bad fenders in a good box. I would not let that scare you too much. Customer service is on the back burner for most companies these days.

It is common knowledge when you buy aftermarket sheet metal it needs to be worked to fit. I have some dvd's that were madeby GOODMARK where they replaced every panel on a Chevelle...they had to cut and weld on one of their new fenders to get a perfect fit. I'm not saying it's right but that's how it is. That's why it is usually best to repair originals than to use aftermarket...unless you can't. I even seen in a catalog selling cab corners for 53-56 ford f100's. The ad said

" This panel is junk.Use to make patch panel only.Unusable as a whole panel"

had same problem with el camino rear left floor pan, as a whole panel it was usless, made a patch panel out of it also.

they stated they were fine zero problems
 

That is part of the trouble, the salesperson told me they were the best quality and would fit fine and they have had zero problems , so these will work out fine, I specifically asked about fit and quality and how much rework would be needed. "zero problems" they were misrepresented, and than was not able to deal with it properly, I will not do busniess with them,

I have delt with tamaraz on parts, they sell the same products everybody else does. I have had opgi tell me the same thing about fit . got the panels and have had poor fit. the garantee they all give you is return it for a refund, that includes tamaraz. no matter who you buy from its just going to be drop shipped from the suppliers & they all use the same suppliers. . shop price, its all the same. ( I KNOW THIS SUCKS BIG TIME)

info about the fenders issue
 

money back refund was not mentioned, also I was told I should have opened the boxes when I bought them ,,,,the salesman said, "it is only common sense" that was the same person that told me the about the high quality of the fenders, including fit and finish,,,,so what part can you believe ???????????? When a company has a problem with a product or a customer situation, it is very important for the company to deal with the problem properly, with respect and diginity, keeping the customer satisfaction in mind, if anyone reading this has any questions, comments or concerns or needs to talk to me about details or if they have the HP to make this deal right I would welcome that ...... 708-308-0282

thanks for the supprt guys,
 

Just wanted to thank all of you for the calls and emails, watch out for inferior products, and miss leading words
jeff

keep the vendors honest, we have power with numbers
 

Just as a note no calls or updates from the vendor that sold me fenders that were misrepresented, they have not called to try and make the deal proper, nor have they contacted me to assure me they are doing any thing about quality control and customer satisfaction. As Americans we have lost alot of busniess because of power and greed, we have lost touch with keeping the customer happy mentality. Thanks for the support and emails and calls and Good Luck to everyone when buying from these vendor.

noticed they have fender ads on here
 

I have noticed they have fender ads on here , sorry no ad numbers, but I would be very careful about buying sheet metal from these folks, they misrepresented the fit and finish of the fenders they sold me and than did nothing about it, even asking the right questions about the quality of the fenders may not be enought, you may still be dissapointed and find yourself in a verbal battle with the manager, who did not treat me with respect or dignity ......beware

It is always hit and miss with the repop fenders..some fit,some don't. They have no way of gaurenteeing they will fit...sometimes NOS stuff doesn't even fit correctly..stuff that was stamped after the dies had been well used and worn. They just sell them and ship them..all they can do is give you another set or a refund.It sucks but that's how it goes.

I had asked those questions, they were misrepresented
 

Hey Todd
They told me "we have had zero problems with fenders"I have been doing this a while ,so I asked zero problems ? with fit and finish ? no problems with stamping etc...and they replied zero none you will be happy with them...also a refund was never mentioned, nor did I want one I wanted fenders that I could use on my chevelle w/o 310.00 dollars worth of rework. You are right that sucks...I will not buy from them again. Thanks for your comments
Jeff

Not to stick up for tamraz but when it comes to repop's I have never had one from anybody that didn't require work to make fit. this is not anything new. And that includes dynacorn & goodmark. I was told they come from the same overseas supplier. I guess its better than nothing. yes it does suck, but nothing at all would suck more. jmo

nothing at all would be bad, but maybe not worse
 

I agree that not be able to buy these fenders at all would be bad. The big issue here is the misrepresentation from the vendor, they assured me that these were excellent fenders,
I do not feel you are standing up for Tamraz, you are just putting your opinion out there.
In my opinion a company that allow that type of behavior is one that I will not do busniess with and I will let the folks that read this forum form there own opinions.
Just as a note Tamraz has never called me after our conversations to express any remorse or to apoligized or to see what happened, so I must conclude it is not important enough to them. Again my opinion
Sucessful companies have mechanisms in place to solve customers issues. That is why they get repeat busniess. I make alot of effort to keep my car money local, I want my "neighbors" to get the sales, but when you run across attitude and misrepresentation issues as I did with this vendor, it causes me to rethink that plan.
Bottom line because of the non valid info I got from Tamraz it cost me an extra 310.00 and they did not care. When I told Todd the manager what the repairs cost, he replied "that is more than one of the fenders cost "
Think about that ?????
That mentality is a joke
Good Luck if you choose to use them for you parts.
I just want to get what I paid for, and what I was told I was getting.
Thats it simple as that

Just something to add.

I watched some DVD'S from hotrod magazine where the guys at GOODMARK rebuilt a 70 chevelle convertible with all new sheetmetal from goddmark. When it started I thought that they probably hand selected parts that fit perfect so it would make their product look better. To my surprise the guy had to split a fender at the front and weld in a small piece to make it fit perfect...he also had to close the gap at the rear with a ratchet strap.

I understand your point though.They told you one thing and the end result was different...I believe that is what you have issue with.

Tamraz like all buisnesses have there policies for dealing with things that come up, but customer satisfaction should be # 1, a little bad publicity goes a long way, you would think they would give you a full refund to make this go away. jmo

Todd and Mike thanks you are right
 

I understand your point though.They told you one thing and the end result was different...I believe that is what you have issue with.

Todd and Mike thats a big part of my point.... also how they dealt with me and the issue during the conversations and afterwards. So the message they are sending out is....you get what you get reguardless of what we said it would be, and you must live with it.

That is a poor way to run a busniess, and sorta surprised they have lasted as long as they have, maybe my purchase was one that fell into the cracks...but probably not because they had the lingo down pat and how to not treat the customer properly, so again they have not called or followed up in anyway, they have not offered anything except during a conversation the manager Todd stated maybe we could work something on parts purchases in the future...That statement speaks for itself.
If you are having sincere problems with this deal why not come back and buy some more stuff......come on ???????? JMO

I had placed an order from them off feebay just prior to this thread starting. I ordered a set of 1966 GTO door panels for a customer. They sent me a message through ebay wanting me to confirm my order. I said 66 gto black. They sent a reply confirming this. I called them for a few days after 10 working days, finally got some one, they apologized and said they were being shipped that day, a supplier issue. They did do a Saturday delivery for them, but they were wrong. They were a 65 panel, invoice said 65 as well. After a couple of days worth of phone tag, ( no answer at the extension that is supposed to handle this type of issue) they said they would get right on it. They did call me back later that day and apologise, said it was their mistake, and they would ship out the new ones and pick the others up. About 4 days later, Fed Ex got the incorrect ones, didn't leave squat. After a few days went by, another round of phone tag gave me these results. " We couldn't ship the correct order out until we received the incorrect ones." Now I understand they want to protect themselves, but it wasn't my fault they sent the wrong ones, and these were paid for by someone else who after 3 weeks is looking at me like I am trying to beat him out of his money. (A preacher at that). I think they should have shipped mine when they realized the error, or at the least told me up front that they were not. (Which is not what I was told on the phone, my understanding is the correct ones would be coming, and the incorrect ones picked up at the time the others arrived). I posted this because they sent me 2 ebay messages today wanting me to be sure and leave their feedback, but not if I wasn't going to leave them a 5 star rating...

sorry for your trouble, but ????
 

Leave them what they deserve, bad communication, poor and not on time shipping, wrong product, delayed responses, all of these are negative.....it is not the first time. My deal did not go thru ebay so I was not able to leave any feedback, do what you need to do.
Good Luck ????
If you follow thru and get your sheetmetal, let us know about the quality and fit etc. also interested to see the box/manufact.
JMO

FORWARD THOSE EMAILS TO EBAY
 

I was just thinking that, the feedback mechanism is a very power full tool and ebay takes it seriously. You can forward that email to ebay with a short explanation and show them how Tamraz is telling you to leave positve, or nothing,when in reality the deal may have been negative. That does not seem to be in the spirit of the feedback rules of Ebay
JMO
I really hope it works out and you do get good fitting,strait panels. Because it ican be very frustrating and it got me rather upset.
The cool thing is I am changing to steel because the fiberglass fenders were cracked at the bolt up points and they stressed when the car launches and the wheels pull up. After a day of racing I would loosen the rest of the bolts and adjust the fenders to make the gaps smaller. Well now I am going to Pinks All Out at Route 6 and I wanted the car to be nice, so I am putting steel fenders on the car, a little more weight but I have more power now, also when I get done racing the car, it is still a very nice 70 chevelle so I will put a mild /TameBBC in it and cruze it.And typically steel looks better than fiberglass on the street
JMO

some good news about this bad experience
 

The fenders did fit OK, a little playing with the core support,but OK
If they would not have been banged up and not strait from Tamraz and if they would have treated me like a human being, I would be OK with these. But as it is they deal was bad and No ONE from Tamraz has even bothered to explain or make it right.Customer Service atTamraz does not exists
This deal cost me an extra 310 to make the fenders strait

still no calls from Tamraz
 

I still have not gotten a call from Tamraz, I guess once the sale is done and you express to the manger that they did a customer wrong. The deal is done. I need some interior parts for my SS 396 Chevelle now, "do you think they will get a call to send the parts ? "
Good Luck and remember vendors would not be in busniess if we did not buy from them.

try luttys chevy parts in pa. good people to deal with.

OK
 

I will try them
Thanks for the info

Re: OK
 

I hope you understand that You are going to get the same fenders you got from the other place.

Re: OK
 

Tods right-

It all comes from one place.

Repo sheet metal is allowing China to take over the world one fender at a time. Always look for NOS and if you can't afford it save up until you can-or find used originals and put in the patches- it can be done nicely.

Of course all the interior repop stuff and the lousy quality chrome are courtesy of the Chinese also, so source out used originals there as much as possible.

You cant really restore a car nicely or affordably these days- Its better to just save your beans and buy a nice used original car.

BTW- I have seen the Tamraz ads on Ebay- why buy from them when you can use Ausley's or Lutty's or the Paddock? LOL, chintzy Ebay ads shouldnt reel you in.

Scorp

Got the info
 

Thanks Scorp
I hear what you are saying. But they are local (savings on shipping). And I asked about the quality,I guess thats what pisses me off the most. I have bought many pieces of sheet over the last 30 years, and I did ask the proper questions, in fact I had told them about the recent stories I have heard and seen, and the salesman said"we have had no problems ever, none" I asked "none ?" again I reminded him I have bought sheet metal before and that is a huge statement to make....He said """'none""", I assure you the quality is great. So combine that with a local company and high quality, it was a great choice.....so I thought...I gave them a chance to make to right ? The only option they gave me was possibly discounts on future purchases.
That statement by itself speaks volumes
They seem to have a big busniess,,,but they will not ever get any of mine
I do appreciate you comments and guidance on this forum, and I realize these are only opinions
I did not use EBAY to find Tamraz, I just looked up fenders 70 chevelle and that is hoe this B.S. started

Re: Got the info
 

Bix-

I have never seen these guys at any car show and never saw them advertise other than Ebay- I see they have a web addy too.

The bottom line is that most of the problems you see come across this forum are private party transactions or through second tier companies. There may be problems with Ausley's or the Paddock or Summitt or Jegs but you don't see them here rarely if at all. Why? because they are large organizations that apply time and effort to all aspects of business including customer service.

Bottom line is that you get what you pay for and a few dollars saved on one end is spent on the other.

Maybe its as easy as this- If they are legit they will have a catalog- Its easy to set up a website but takes much more coin to go to print and mail a catalog to a buyer - free or for just a few bucks.

Think about it - maybe its that simple.

Scorp

They are legit, have been in buisness before internet, Ive been to there store, but I think a large part of there buisness is from the internet & is drop shipped from suppliers. Ive bought from them for pickup at there store to save on shipping costs & they insisted on me inspecting the pannels before loading my truck. as far as fit..... sucked bad, made by dynacorn, but if your thinking goodmark is any better WRONG!! THEY COME FROM THE SAME PLACE.

Mem- I have never seen these guys anywhere.

I think I need to get out more.

Scorp

I still feel that in the interest of customer satisfaction they should make this gentleman whole. A little bad publicity goes a long way & will cost them far more in buisness than the cost of eating the parts. JMO

They should at least give him a different set of fenders to try. Often times some will fit some won't.

Thanks Todd, Mem and Scorp for the comments
 

They are a big company
They have ads on Racing Junk Currently check 1886305
I got them on favorites ?????????
They have catalogs
I spent good money for these fenders, I was only trying to save a few bucks on shipping. approx 125 to 200
And it seems as if I would have got problems from other places.
Any way if the salesman would have said they are the same quality you will get elsewhere, I still would have bought from them and put up with the consequences, but that is not what he said, "we have no problems with these fenders, none".
Honest I have been playing with cars 35 plus years, I suppose as I get mature I may have become less patient with ignorance and lies, but they misrepresented the product they sold me and made almost zero attempt to make it right. That is why I am putting this in the forum, also the two car clubs that I am a member of have been notified of the bad experience I have had with this company.
Again comments are always welcome
I learn everyday how to become a better person to others and myself, and I have learned from this
Happy Memorial Day
PS I just spent 300 on the two chevelles I own in the pass 1.5 weeks. Now I will not tell you that Tamraz would have got all the busniess, but if the deal went OK they would have got some of it, now they get NONE of it. And I have not bought any of the bigger ticket items yet
Sincerely, Jeff M
You would think they would call and try to talk and make it right,I quess not

Re: Thanks Todd, Mem and Scorp for the comments
 

Well Jeff, you would think that a big company would have a customer service department would would specialize in making these things right. To ignore you says a lot.

You know your right
 

Rigs
You would think that they would try to make it right. In fact I got the opposite, I spoke to a manager named Todd and I asked him if I could lodge a formal complaint. And all I got from him was a alot of words,I offered him the opportunity to make it right, all I wanted was what I paid for, he told me he did not have have the right fender in stock and I forget what he said about how long it would be before he did. But it was a long time....And he did not offer to take them back, only if they did, it would have to be packed in the original boxes w/o any marks or paint etc, he said the way I got them, well no one would want the right one and the left had clearly been repaired by a body hammer from the inside. In my opinion he had sold these fenders ,they took them back, then he sold them to me. Knowing this he was resisitive to taking them back and creating more problems, well bottom line they got their money for the fenders and they were done with me. This attitude and company mentality will catch up with them. JMO
But still no calls, also they are advertising more on Racing Junk.
If anyone decides to buy from them please be carefull !!!!!. It may not be worth the hassle.It is hard to buy over the internet as it is, but when you combine that with misrepresentation of a product and poor customer focus you might believe that the company is not worth getting any of your busniess. They are off my list of places to buy from. You folks form your own opinions. But I have stated the fact the way they happened