i tried to file Claim with Fed Ex One time...Same thing happened with them.. they dropped my box and bent and destroyed a blower idler Pulling etc..the Blower was 1/2 hanging out of the Box when they drug if off the truck...Un-real........what i didn't know is that they send the refund back to the shipper..if its an honest Seller you bave No problems..if its a shaky seller..weeeeeellll thats another story (from experience).........but at a minimum they make it a HUGE HASSLE to get your money back.
Needless to say i was fair as always and only filed the claim for $200 just to replace the idler pulley ..they sent the check to the Seller and i never saw anything........i just chalked it up as a Loss and moved on.
Good Luck Ash
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Bjuice..
"I'M YOUR HUCKLEBERRY ! "