I must say, I agree w/ Hammer on this. I work in manufacturing. If I have a dealer who needs me to take care of something, it is worth my time to do so... even if it is 1 or 2 years old. Reason: why piss off a customer/dealer for possibly LIFE if I do not take some kind of action??? Do the math, it's pretty easy. A defect is an OPPORTUNITY in the rough. Make it right, you just gained some genuine loyalty from more than one person. Now if you dig in your heals, say things like: "I can't do anything for you, it is too old" "It is normal wear & tear, I am sorry"... BLAH BLAH BLAH. Right is right. Wrong is wrong. Do you really think CSR will get the next sale from a guy who has a defective CSR pump?? of coarse not!!! that guy will buy someone else's pump & tell everyone how CSR does buisness... in the shop, at the garage, at the track, on the internet, etc.... not good when all CSR had to do was offer some help. How much would it have cost CSR??? worse case, cost on a new pump & they had a customer for life, who now promotes/advertises for CSR to all of his/her peers.
Think about what Hammer said: CSR admitted they changed part of the pump (which was undoubtedly inferior) & at the same time, CSR told him they would not back up their flawed design. (they are tired of fixing them) Oh, by the way.... you can buy our new one for full price. No thanks. JMO.