Originally Posted by bixblk
I recently brought a broken ratchet into a sears store and the guy behind the counter handed a ratchet "rebuilding kit" I asked him if he was serious.He said YES, I asked him about the lifetime warranty and he said if the kit does not fix it bring it back and they would replace it. What a shame !!!!! I remember when sears cared about customers !
same thing here .... they give you a rebuild kit now! i use to just put what was broke or wore out on the counter and they would match me with new stuff..... wtf i remember they tried giving me craftsmen wrenches that said made in china.... i told them they are out of their fricken mind.....!