Originally Posted by fast75vega
Originally Posted by bixblk
I recently brought a broken ratchet into a sears store and the guy behind the counter handed a ratchet "rebuilding kit" I asked him if he was serious.He said YES, I asked him about the lifetime warranty and he said if the kit does not fix it bring it back and they would replace it. What a shame !!!!! I remember when sears cared about customers !
same thing here .... they give you a rebuild kit now! i use to just put what was broke or wore out on the counter and they would match me with new stuff..... wtf i remember they tried giving me craftsmen wrenches that said made in china.... i told them they are out of their fricken mind.....!
I understand by this rule. It's a manufacture policy. Craftsman tools are made by the same company as my NAPA tools. BUT, there's a diffrerence when someone brings me a broken ratchet. IF I have a kit in stock at the time "I" will install the kit and try the ratchet out. If it fixes it, we are all happy. If it doesn't fix it then I replace the tool. We are all happy. Also if I don't have a kit in stock, then I just go ahead and replace the ratchet.
TS1955