his responce:
4/25/2012 19:13 PDT - PayPal: Seller escalated this dispute to a Claim.
4/25/2012 19:13 PDT - Seller: First of all the person I am dealing with is Chris , who does not have a pay pal account and has to use ( my wifes paypal account)account. The reason for this is because he buys items and dismantles them for his benefit then expects claims to refund his money. Anyways the deal was for one brand new MSD 7531 which Chris received , Our transaction transpired over the phone and he did not wish to pay the additional shipping charges for larger box. Also the Box was inspected by MSD before it left its facility and was in nes working order. The Box came with everything described except original box and stickers which i explained to him when he received it that was what he agreed to. When Chris called me he was very aggresive and even threatened to ring my neck. He indicated that the box was used, perfect scam artist. I told him through many recorded transactions to return it, but he refused. He said he is a very well known person with MSD and he was going to send it for inspection. I challenged him to do so and our conversation ended. The following day he called and asked for his money back, I explained to him upon receiving the unit and after full inspection of the unit from MSD i will refund all his money. I am sending it back to MSD to take apart to see if the box was opened or used and I will include any and all documentation of what is found. If the seal inside was broken He will not recieve a refund which was explained to him. Chris indicated to me that he had many MSD boxes so this led to believe that his ignorance in installing the unit is what caused this problem. Everything was sealed which he indicated to me in an e-mail, so he got what he was expecting. The box was never installed unless he installed it. I have many text messages from this irritating issue.