I complain publicly when I receive inferior service,and the reaction is mixed. For example, i have received terrible service, the last few times, I have dealt with Summit, yet I catch flack when I say that from all the people who think they are great. I am having an issue with UPS, due to them losing part of my shipment, yet they will only deal with the seller, who already got paid, and won't tell me if they are paying a claim. Catch flack in some corners. I also had an issue on here with a member, and although i was not at fault, since he is the best thing since sliced bread, I caught flack. If you have an issue, put it out there. You may not able to prevent someone else from having an issue with a company, but you will feel better for knowing you tried. Be prepared to have a thick skin though...