et7333

Attention Engine Builders





I don't understand why the definition of Customer service has changed so much in the last several years.I've been racing for several years and finding someone that does quality work in a timely manner and staying in contact with their customer,not everyday is required,is almost impossible to find.I don't want a message sent to facebook or even a text message,I would like a phone call.Time goes by and I have not received a call so we contact the shop via phone and no answer.Example,I had one of my engines built with all new parts and it took the builder 1.5 years to finish.The engine goes to a different shop to be freshened,375 runs later, and it takes almost four months.The engine only lasted 20 runs and it spins a bearing and breaks lots of parts.We are missing races,and have a big race coming up soon and just keep getting told it will be done soon.These are small shops,not big shops.My questions,is this normal,do you racers have similar problems with your builders?