You hit my point dead on. It is the 80/20 rule that applies to the business concept. A business does not survive off of the 80 percent of potential customers that spend 20 percent of their money with them but the 20 percent that spend 80 percent of their money with them. Like you said, it is that small percent of the CRJ members and those that do make honor payments that leave the lights on for the larger percent of basic members that sell everything they own here and never pay a dime.
As you can tell with my responses that it bothers me to support people that cannot show you any appreciation. Like I tell the boys, there is a big difference between expectation and appreciation.